If you're looking for answers to your burning Sony questions, or just want to give us a piece of your mind, you've come to the right place.
General
Sony.com promotes and provides access to Sony’s primary U.S. businesses. Please note that Sony is a global company with operations in many regions of the world. If you need assistance in a country outside of the United States and Canada, please go to Sony’s Global Home to find the appropriate website for your region.
Where do I find press information?
Visit our Corporate Information section for all the latest press releases, biographies, and outline of principle operations.
Where can I find information on investor relations?
I’ve got a great idea. How do I tell Sony about it?
It is the policy of Sony Corporation of America not to accept and/or review unsolicited ideas not covered by issued patents.
I would like to provide a link to Sony.com from my web site (or vice versa). Who do I ask for permission?
We do not link to third party websites from Sony.com. It is also not encouraged for any website to link to Sony.com.
I would like to use Sony for the basis of a class assignment or report. Where do I go for permission?
We appreciate your enthusiasm in wanting to use our brand in your class assignment. If you would like press and other materials that can be used in your class assignment, please visit our Corporate Information section. Regrettably, Sony logos and images, are intellectual property assets, are protected by strict copyright and trademark laws and may not be used in your report
Technical Support
I need help with my Sony electronics product. Where can I get support?
You can reach Sony Electronics Customer Support by going to
http://www.sony.com/support or by calling 1-888-476-6972.
Where can I find information on the Sony battery replacement program?
What system requirements do I need to get the most out of Sony.com?
To fully experience all our feature attractions, you’re going to need the basics, a minimum of:
Intel® Pentium® III 350 MHz or Apple® Macintosh® PowerPC G4 400 or later
Microsoft® Windows® 98 and above or Macintosh OS X v10.2.2 or later
1024x768 monitor resolution, 32-bit color (Millions)
An internet connection speed of 56K (broadband recommended)
Supported browsers are:
Internet Explorer (IE) 5.5+ (Windows only)
Firefox 1.0+
Mozilla 1.3+
AOL® 8.0+
MSN® 9+
Opera 8.0+
Safari 1.2+
Please note: While we make our best efforts to ensure compatibility with most current browsers, we cannot assure full compatibility with browsers in their alpha and beta releases. We highly suggest usage of full release browsers.
You also may need these plug-ins:
Adobe® Flash® Player
Adobe® Reader®
QuickTime® 6+
Windows Media™ Player 9.0+
How can I get better search results?
The search engine will attempt to find words that are similar to your search term. You’ll get more specific results using multiple terms. Also use the category pull down menu to search for your term in a specific area of Sony, such as Electronics, Online Games, or Pictures. Misspelling the words may cause the search to provide no results.
What is RSS? Why do you have a RSS button on the homepage?
RSS stands for Really Simple Syndication, a fast-growing technology. RSS is a protocol, an application of XML, that provides an open method of syndicating and aggregating Web content. The RSS button is notification that a feed is available for subscribing. It provides a link to the Sony USA RSS Information page , on which you can learn more about RSS, read our RSS Terms and Conditions, and subscribe to the Sony USA What's New RSS Feed.
For more information, please visit our RSS Information page at http://www.sony.com/rss.
I can’t get the PDF you provided to open. Is your file corrupted?
There is a known conflict between Netscape 7.1 and Adobe Acrobat Reader 6.0. Please refer to either Netscape® or Adobe® for assistance.
I am having technical difficulties on Sony.com. Who do I contact?
To report technical difficulties on Sony.com, please click here.
Contact Us
I want to send you my comments. How should I do that?
Your questions and suggestions help make the world of Sony.com an even better experience. Click on the links below to send your comments directly to the relevant division of Sony.
