Sony Corporation of America

FAQ Page
If you're looking for answers to your burning Sony questions, or just want to give us a piece of your mind, you've come to the right place.
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General
Sony.com promotes and provides access to Sony's primary U.S. businesses. Please note that Sony is a global company with operations in many regions of the world. If you need assistance in a country outside of the United States or Canada, please go to Sony's Global Home to find the appropriate website for your region.
  • I need help with my Sony electronics product. Where can I get support?
    • You can reach Sony Electronics Customer Support by going to http://esupport.sony.com. If you live outside the U.S., or purchased your product outside the U.S., click here to find your regional Sony website.

  • Where can I find information on product recalls and replacement programs?
    • Click here to learn more.

  • Where do I find press information?
    • Visit our Corporate Information section for all the latest press releases, biographies, and an outline of principal operations.

  • Where can I find information on investor relations?
    • You can view investor materials at http://www.sony.com/investors.

  • How do I get to Sony's international websites?
    • Sony has websites for countries all over the world. You can find all of Sony's international websites at http://www.sony.net.

  • Where can I find information on Sony.com's privacy policy, terms & conditions, and use of cookies?
    • This information is located at http://www.sony.com/privacy.

  • I've got a great idea. How do I tell Sony about it?
    • It is the policy of Sony Corporation of America not to accept or review unsolicited ideas not covered by issued patents.

  • I would like to provide a link to Sony.com from my website (or vice versa). Who do I ask for permission?
    • We do not link to third-party websites from Sony.com. We also discourage you from linking to Sony.com in your website.

  • I would like to use Sony for the basis of a class assignment or report. Where do I go for permission?
    • We appreciate your enthusiasm in wanting to use our brand in your class assignment. If you would like press and other materials that can be used in your class assignment, please visit our Corporate Information section. Regrettably, Sony logos and images, are intellectual property assets, protected by strict copyright and trademark laws, and may not be used in your report.
     
    Website Technical Support
  • What system requirements do I need to get the most out of Sony.com?
    • To fully experience all of our website features, here is a list of the minimum system requirements we recommend:

    Intel® Pentium® III 350 MHz or Apple® Macintosh® PowerPC G4 400 or later

    Microsoft® Windows® 98 and above or Macintosh OS X v10.2.2 or later

    1024x768 monitor resolution, 32-bit color (Millions)

    An internet connection speed of 512K (broadband recommended)

    IE8+, Firefox 6+, Chrome 14, Android 2.2+, iOS 3+

    Adobe® Reader®


  • How can I get the best search results?
    • The Sony.com search engine will attempt to find words that are similar to the search terms you type in. To optimize your search, use multiple terms for more specific results and be sure the words you type in are spelled correctly. Also, use the category pull-down menu to search for your term in a specific area of Sony, such as Electronics, Online Games, or Pictures.

    Contact Us
  • I want to send you my comments. How should I do that?
    • Your questions and suggestions help make the world of Sony.com an even better experience. Click on the links below to send your comments directly to the relevant division of Sony.

    You can also post messages to our social media sites.

  • What is your mailing address?
    • The Sony Corporation of America offices are located at 550 Madison Avenue, New York, NY 10022.