For support on fingerprint identification devices, please call Sony's Customer Information Support Center at 1-866-347-7669 from 8:00 AM to 5:00 PM (Central Standard Time), Monday through Friday. Alternatively, you may direct your questions to FIUInfo@am.sony.com

Limited Warranty for USA and Canada for FIU Puppy® Fingerprint Identity Products

Sony Electronics Inc ("Sony") warrants this product ("Product") against defects in materials and workmanship for one (1) year from retail purchase. If Sony finds the product contains any such defect, Sony will either replace the product at no charge or refund the purchase price shown on your receipt. To obtain warranty service in the U.S. , Puerto Rico , and elsewhere, call 1-800-942-SONY (7669)

If you purchased your Sony Puppy product recently, and received a Tiger license key with your CD envelope, you can download the upgrade at no cost by simply filling out this form . Please fill in the "Inquiry via E-mail" section with your name, e-mail address, and in the Message (Optional) section, please write that you already have a Tiger license.  You will receive a message explaining how to get the upgrade for free.

If you did not receive a Tiger upgrade sticker, please proceed to the site below to purchase the upgrade directly. The upgrade costs approximately $40. Please access the form with the Safari web browser included in Mac OS X. Added features for Puppy Suite for Tiger include support for the user list function during login (icon-based list versus username entry) and better support for fast user switching, as well as numerous bug fixes.

NOTE: Puppy Suite for Tiger is available as a Universal Binary application for optimum compatibility with both PowerPC and Intel(r) Core Duo processor-equipped Macs. Requires 10.4.4+. Version 2.4.1 of Puppy Suite for Tiger is NOT compatible with Intel-equipped Macs, even through Rosetta.

NOTE: If you had Puppy Suite installed in 10.3, and did not uninstall it before upgrading to Tiger, please do NOT use the uninstaller provided with the original CD. Simply install the new version of Puppy Suite directly over it.

NOTE: If you have not yet upgraded to Tiger, you should uninstall Puppy Suite before upgrading your operating system. PLEASE be sure to have your password ready.

•  Insert the Puppy Suite installation CD.

•  Locate the appropriate folder on the CD relating to your operating system version (10.2 or 10.3), if applicable.

•  Double-click on the Uninstall Puppy Suite icon to uninstall the software. You will need to enter your administrative password to uninstall the software.

•  Reboot your Mac.

Version 2.0 of the Puppy Suite Personal software for the FIU-810 token brings with it a number of bug fixes, stability enhancements, and additional features.

Notable fixes include:

• Password Provider registration improvements
• Resolved ppsync.dll conflicts in Internet Explorer with PDF documents

New features include:

• Secondary fingerprint registration (lowers false rejection errors)

Installation instructions:

1.  Download the PSP810VERSION2.ZIP file below.

2.  Save your work and close any open programs.

3.  Unplug your FIU-810 unit.

4.  Disable your anti-virus software before uninstalling.

5.  Uninstall your current version of Puppy Suite Personal by going to Start->Programs->Puppy Suite 810->Uninstall Puppy Suite 810. Please note that your information, such as Windows Logon username / passwords, website passwords, files, etc. will not be lost by uninstalling the software. This information is stored on the FIU-810 device itself. However, be sure that you know your username and password as you will need to type it in manually before installing the new version of the software.

6.  Follow the instructions, and restart your computer when prompted.

7.  Logon normally, typing in your username and password. Note that you will need to logon with an Administrator-enabled account.

8.  Unzip the Version 2 installer to a folder on your hard drive.

9.  Disable your anti-virus software before installing.

10.  Run the “Setup.exe” program inside the “PuppySuitePersonal_V2.0” folder to begin the installation.

11.  Follow the instructions and use your original license key when requested. When prompted, restart the computer.

12.  Upon logon, you should be presented once again with the Puppy Suite Logon screen. Plug in your FIU-810 device and log in with your fingerprint (assuming you've registered a Windows Account). You're ready to go!

Version 2.0 of the Puppy Suite software for the FIU-600 device brings with it a number of bug fixes, stability enhancements, and additional features.

Notable fixes include:

• Password Provider registration improvements
• Resolved ppsync.dll conflicts in Internet Explorer with PDF documents

New features include:

• Secondary fingerprint registration (lowers false rejection errors)

Installation instructions:

1.  Download the PS600VERSION2.ZIP file below.

2.  Save your work and close any open programs.

3.  Uninstalling the Puppy Suite 600 software will erase all of your stored user passwords and information. Create a Recovery file for each of your users, if you have not done so already. Instructions for creating a recovery file are located in the middle of page 24 of the Puppy Training Manual. Be sure to create a recovery file for each user on the machine and also to store these files where you can find them later. Please be sure that you know the username and password of an Administrator account as you will need to type it in before installing the new version of the software.

4.  Disable your anti-virus software before uninstalling.

5.  Uninstall your current version of Puppy Suite by going to Start->Programs->Puppy Suite 600->Uninstall Puppy Suite 600. (Also see page 26 of the Training Manual.)

6.  Follow the instructions, and restart your computer when prompted.

7.  Logon normally, typing in your username and password. Note that you will need to logon with an Administrator-enabled account.

8.  Unzip the Version 2 installer to a folder on your hard drive.

9.  Disable your anti-virus software before installing.

10.  Run the "Setup.exe" program inside the "RELEASE_PS600_V20" folder to begin the installation.

11.  Follow the instructions and use your original license key when requested. When prompted, restart the computer.

12.  Upon logon, you should be presented once again with the Puppy Suite Logon screen. Logon normally, typing in your username and password. Note that you will need to logon with an Administrator-enabled account.

13.  When you reach the Desktop, Puppy Suite should pop up a window with a choice to either “Register User” or “Recover User Information”. If you created a recovery file for this user in step 2 above, click the “Recover User Information” button and follow the instructions, choosing the file you saved previously. You will need to repeat Steps 12-13 for each user on the PC. If you did not create a recovery file, simply re-register your information.

We have received calls and emails from current Puppy owners about websites which do not appear to be recognized by the Password Provider component of the Puppy Suite software. Follow the troubleshooting steps below if you are having similar problems.

• First, be sure you are using Internet Explorer 6.0 or older. Puppy Suite is not compatible with other browsers like Firefox or Opera.
• Second, be sure you have the ‘Enable Third-Party Browser Extensions' option checked in the Tools menu-> Internet Options->Advanced tab.
• Third, if you are using the FIU600, be sure you have installed the Hotfix for Puppy Suite by downloading it here .
• Finally, if you are still having problems, use these steps to register your information:

1. Enter your username, password, etc. information as usual.
2. Hold down the ALT key (or whatever key you have assigned for password registration).
3. Left-click in the password dialog box.
4. The ‘Register Password' window should appear. Enter a label and click ‘Register'.
5. When you return to the site or application, you should be prompted for your fingerprint. (If not, press F12.) The information will be entered automatically. However, you will need to click the “Sign In” or “OK” (i.e.) button manually.

Some users have reported receiving an error when attempting to digitally sign an e-mail using the FIU-810 token's digital certificate capabilities. After choosing the certificate to sign with, Outlook returns the error: “The messaging interface has returned an unknown error. If the problem persist, please restart Outlook.”

In order to fix this, please follow these steps:
1. Open Outlook. Open the [Tools] menu, choose [Options] and click on the [Security] tab.
2. Click [Settings] in the ‘Encrypted E-mail section', and [Delete] any existing settings.
3. Click OK.
4. Close Outlook.
5. Restart Outlook.
6. Create a new email message.
7. Add a digital signature to the email. You will be prompted to choose your certificate for this digital signature. (If you only have one certificate available, this may not occur.)
8. Send the email. You will now be able to sign any message.

If you are experiencing errors changing the size of the private storage area on the FIU-810 unit, be sure that your network drives are not mapped to drive letters immediately after your CD-ROM drive. In Windows XP, USB mass storage devices are automatically assigned drive letters immediately after the optical drives; therefore, if you have network drives mapped to these letters, there will be a conflict. To fix this, you will need to remap your network drives. Windows XP, by default, maps network drives much later in the ‘alphabet.'

We have received several support calls from customers who experienced login problems after installing Norton Antivirus over their installation of Puppy Suite 600. If you plan on installing any antivirus or system utility, we strongly recommend uninstalling the Puppy Suite software first, and then re-installing it once the utility software has been installed. Don't forget to reinstall the patch (link) below as well.