3.0 based on 87 customer reviews
20
5
10
28
Good
Average
Average
Good
Please note: Some product variations and/or features mentioned within Product Reviews may not be available in all countries.
Yes
MDRRF995RK 15/08/2020 by Steque (USA) Verified Purchaser Verified
I purchased this headset on 11-10-2019 two weeks ago the right side no longer has no sound will you help me solve this problem
Good
Average
Good
Good
2nd pair - both fell apart
MDR-RF995RK 19/04/2019 by Zeek10 (USA)
I bought these headphones and the soft plastic cushion started to disinergrate after 6 months. After taking off there would be little black pieces of plastic on my ears. Bought another pair, same thing happened. The sound quality also got worse over time.
Poor
Poor
Poor
Poor
87 Customer Reviews
My mother has these
MDR-RF995RK 20/02/2021 by whatwouldkatelyndo (USA)
My mother has these for watching tv. Surprisingly comfortable to wear and cancelled a lot of background noise!!!
Taken from influenster.com
Sounds good when it worked/ left side cuts out
MDR-RF995RK 08/01/2021 by TJ_b (USA)
I just bought it, used it once and the left side cuts out all the time very disappointed in this product. Sony makes good TV's but the other products ei: Bluray players, and this product are terrible !
Average
Fair
Average
Good
These headphones are comfortable
MDR-RF995RK 29/12/2020 by penelopec3 (USA)
These headphones are comfortable and the sound was good when it worked. These replaced my Sienhieser Rs-175 that my puppy devoured. Comparing the two is night and day. Sony worked beautifully for about a day. the second time I slipped them on the sound began to warble and then if I moved around the house they would cut out. As long as I sit in one place and don't move they work ok. Ultimately I'm just going back to sienhieser as they have solid sound and never had an issue other than being a tasty dog treat.
Taken from influenster.com
They are so comfortable
MDR-RF995RK 15/12/2020 by ericaw66 (USA)
They are so comfortable and the white noise function really works. I love the music quality Well worth the money.
Taken from influenster.com
Quit working after two days. Cuts in and out.
MDR-RF995RK 16/09/2020 by Jake the cow dog (USA)
Not happy at all. Cuts in and out. Finally won’t come on. Will be retuning.
Poor
Poor
MDR-RF995RK 23/08/2020 (USA)
These headphones were super expensive and I dont think they are worth the price. Youre paying for the name not the quality. The wireless function is great if it works properly. Otherwise whats the use? I wouldnt recommend these or purchase them again.
Taken from influenster.com
MDR-RF995RK 21/08/2020 by johns51 (USA)
I have used this product multiple times for school and for work. I have many coworkers and fellow students who also use this product and get much use out if it on a daily basis. Once you've learned the basic ins and outs of every aspect, this product becomes an incredibly valuable asset in school or work.
Taken from influenster.com
Yes
MDRRF995RK 15/08/2020 by Steque (USA) Verified Purchaser Verified
I purchased this headset on 11-10-2019 two weeks ago the right side no longer has no sound will you help me solve this problem
Good
Average
Good
Good
MDR-RF995RK 06/08/2020 by pagek2154 (USA)
We bought these for our son. He loves them. They work great when he games with his theater system on.
Taken from influenster.com
MDR-RF995RK 29/07/2020 by patelprem (USA)
Sony has positioned these headphones to deliver premium sound and features at a mid-range price. Yes, you might find slightly better headphones but only if you are willing to spend at least 50% more, and even then most users would not really appreciate any difference in sound or features.
Taken from influenster.com
MDR-RF995RK 29/07/2020 by kathyk22 (USA)
I really like listening to music and well I love using headphones and these are very useful for me
Taken from influenster.com
Disappointing Sony product
MDR-RF995RK 19/07/2020 by jerry02 (USA)
This Wireless Headphone was very disappointing. I have been very very happy with all my Sony products until I bought this unit. It cuts out often. I could not go very far from the base unit without losing the signal.
Fair
Average
Average
Average
MDR-RF995RK 17/07/2020 by gcldenstyles (USA)
They give really good sound and they make you feel like you are actually there, I've been using these headphones for a few months and I absolutely love them!
Taken from influenster.com
MDR-RF995RK 30/06/2020 by marilync7e90 (USA)
These Sony headphones are amazing. Wireless so I can walk around and still get stuff done if need be while listening to whatever I'm watching. I can even use them to listen to music if that's my pleasure. I enjoy using these so I can listen as loud as I need (not too loud to hurt my ears) and not bother others around me. I do recommend having a pair of these Sony headphones they are great!!!
Taken from influenster.com
MDR-RF995RK 20/06/2020 by ninal39 (USA)
Was very impressed with the quality. Lasted about 8 years before they finally went kaput. Used them nearly everyday, so they might last longer for others, haha!
Taken from influenster.com
MDR-RF995RK 19/06/2020 by yesim1 (USA)
Very comfortable and a great sound. I did have some problems with the volume button, but besides that everything works great. They hold a charge for a very long time and have never given out on me even when I haven't been attentive to returning them to their charge station.
Taken from influenster.com
MDR-RF995RK 15/06/2020 by brittanybeason12 (USA)
This product is very effective. The price Is reasonable for the quality of the product. This product did meet all of my expectations. I cant think of anything I would improve. I definitely recommend for anyone.
Taken from influenster.com
Great sound
MDRRF995RK 23/04/2020 by PamK (USA) Verified Purchaser Verified
I can’t hear the tv without these headphones! They make all the words clear
Excellent
Excellent
Excellent
Excellent
Hi PamK, we are glad that you are satisfied with your purchase. We appreciate your feedback and thank you for choosing Sony! -Erin
Recommend great product
MDR-RF995RK 16/04/2020 by Crustyfibers (USA)
I bought these over a year ago and they work flawlessly. Very comfortable with great sound. They hold a charge for a very long time and have never given out on me even when I haven't been attentive to returning them to their charge station. The range for reception from tv quite impressive. A good product. Very satisfied.
Good
Good
Good
Excellent
Hi Crustyfibers, we're glad you like our product. Lose yourself in a world of uncompromising sound with these home wireless headphones. Noise-reducing technology puts you in the center of your favorite film, series, or game with minimal distractions. Thank you for choosing SONY. ~Earl
Read the instructions
MDRRF995RK 18/03/2020 (USA) Verified Purchaser Verified
Did not work, until I read the instructions. But Best Buy was no help. Wanted to sell me a new rechargeable battery. The solution was to take the battery out, twist it around in the case, put it on the charger, works like a charm. Great when your spouse is watching another show, in another room. She no longer yells at me. Happy Wife, Happy Life!
Excellent
Excellent
Excellent
Excellent
Hi CECILJENKINS,
I am glad that everything works fine now. We appreciate your feedback and thanks for choosing Sony!
Erin
Audio failure
MDR-RF995RK 12/01/2020 by Pompeyite (USA)
I bought this 3 1/2 months ago, and have been happy using it til NOW! Even though the buttons are poorly placed for use, at least it worked. Now it is stone cold silent.. after only 3 1/2 MONTHS. All the lights are correct, I’ve pushed all the different switches and buttons. This product is too expensive for it to be acceptable to fail already. Why isn’t SONY able to produce this as a quality product!?
Good
Average
Fair
Fair
Hey Pompeyite,
I sincerely regret to hear about what happened. Let's try to isolate the issue by performing some troubleshooting steps on these links https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/mdr-rf995rk/articles/00023451, https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/mdr-rf995rk/articles/00024939.
If this does not help, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Romeo
Sony Social Support
Ear covering
MDR-RF995RK 22/11/2019 by Dianefl (USA)
I bought three pairs for Christmas gifts All three pairs after use earpiece covering peels off What can I do?
Good
Poor
Fair
Good
Hi, Dianefl!
We regret that the earpad cover did not meet your expectations. We recommend visiting our service website at https://us.esupport.sony.com/support/s/service?language=en_US to check your repair options.
Regards,
Erin
High quality
MDR-RF995RK 16/09/2019 by dneagl57 (USA)
I purchased this over a year ago and it has been a pleasure using them.
Good
Excellent
Excellent
Excellent
Hi, dneagl57!
Thank you for choosing Sony!
Regards,
David
Difficult to get Warranty Service
MDRRF995RK 24/08/2019 by Tidewayman (USA) Verified Purchaser Verified
I did not get a sales receipt that gave all the information that Sony wanted. After two weeks of trying to get a receipt I gave up and returned phones to the store and got 100% credit and bought BOSE headphones instead. Will be very cautious in the future to avoid Sony
Poor
Poor
Poor
Fair
Hello, Tidewayman! We sincerely regret what happened. We will surely take note of your feedback and actively use it to enhance our products and services. - Romeo
Terrible Product - Unexpected from a Sony Product
MDR-RF995RK 07/07/2019 by Durandal (USA)
My father-in-law bought these as a replacement for some Sennheiser wireless headphones that lasted several years. These lasted a few months before one side lost sound, and then shortly afterward no sound. Also, the power connector wore out quickly, requiring jiggling and adjustment just to get power. There isn't much inside the base station; unimpressed that something with a tiny circuit board made by a name brand could be so poorly made.
Average
Fair
Poor
Fair
Hello, Durandal!
I understand that you're having issues with this unit and we apologize for any inconvenience that you experienced, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Zac
Sony Social Support
Bad Experience
MDRRF995RK 15/06/2019 by Idolopr (USA) Verified Purchaser Verified
This is the third one I buy and has been the worse ,less than a year old and I can only listen to the right channel.
Excellent
Excellent
Excellent
Excellent
Hello Idolopr,
We're sorry to hear that this unit failed to meet your expectations. Let's try to isolate the issue by following some troubleshooting steps included on the links below:
https://docs.sony.com/release//Manual_4691893111.pdf ( Pg. 2, Troubleshooting No sound/Low sound)
https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/mdr-rf995rk/articles/00024939
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Sony Store Username:
Model Number:
Issue:
Telephone Number:
Best Time to Call:
Sincerely,
Romeo
Sony Social Support
2nd pair - both fell apart
MDR-RF995RK 19/04/2019 by Zeek10 (USA)
I bought these headphones and the soft plastic cushion started to disinergrate after 6 months. After taking off there would be little black pieces of plastic on my ears. Bought another pair, same thing happened. The sound quality also got worse over time.
Poor
Poor
Poor
Poor
Hi Zeek10, we regret to hear that your headphone failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com. We look forward to hearing from you.
Regards,
Erin
Battery and cutting out issues.
MDR-RF995RK 09/04/2019 by None Dumb question (USA)
Bought this just a month ago. Battery charge lasts 4-5 hours only and sound intermittently cuts out.
Fair
Poor
Average
Fair
Hi None Dumb question, We are sorry to hear the issue with your unit. Let's isolate and resolve this issue by following the guidelines from this link:
https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/mdr-rf995rk/articles/00032573
Poor sound
MDR-RF995RK 06/04/2019 by eric12 (USA)
I've just got it from my close people, with excitement, I using it and what I received is the noise, even how many time I change my channel, The noise keeps going to appear in my ears and I finally better use my speaker than this headphone.
Poor
Poor
Good
Poor
Hi eric12, we regret that the headphone failed to meet your expectation. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com.
Regards,
Erin
Great Headphones!
MDRRF995RK 12/02/2019 by GrandpaDrew (USA) Verified Purchaser Verified
Bought the headphones approximately 8 months ago and love them. The only reason I did not give them a five star is because the rechargeable battery died already and it had to be replaced under warranty.
Excellent
Excellent
Excellent
Excellent
Bad Battery. Worked for three months/died
MDR-RF995RK 08/02/2019 by HSTR (USA)
Bought in November 2018, battery died February 1, 2019. Battery costs $43 to replace. Truly a bad experience.
Average
Average
Average
Average
Old ears, new sounds
MDR-RF995RK 07/01/2019 by Old Dave (USA)
I received a set of your Stereo Headphones (model # RF995RK - purchased at Best Buy - Grand Rapids, Mich) as an xmas gift in 2017 and have truly enjoyed using them. Unfortunately both ear pad segments have cracked at the junction between the headpiece and the ear pads and the unit is only usable thanks to that marvelous invention known as Duct Tape. I'm going to try to glue them together with a 2 part "A" / "B" Epoxy, but if that doesn't work, Please tell me that you've either improved this design or the warranty is for the life of the product, if owned by the original giftee. . The right ear pad is hanging by the wires and the left ear pad is cracked in two places.
Excellent
Excellent
Poor
Excellent
Not bluetooth
MDR-RF995RK 28/12/2018 by greg b (USA)
I bought these for my wife to take to the gym to listen to her i-phone. Didn't realize they had to be plugged into an AV output. Not very convenient to haul the stereo to the gym. I thought wireless meant wireless. What a waste of $110!
Good
Poor
Poor
Poor
Comfortable and great sound.
MDR-RF995RK 18/12/2018 by Clear view (USA)
I have had mine for more than a year and they still work great. Extremely comfortable, and great sound and easy to connect to other devices. Battery life is very long and holds a charge a long time. I only rated M 4 * because they are a little bit large but that probably adds to the comfort, and if you were to exercise in them which I do if you exercise too hard they might get a little bit loose I wouldn't recommend running in them probably.
Excellent
Excellent
Good
Excellent
Changes needed
MDRRF995RK 18/12/2018 by Relaxer (USA) Verified Purchaser Verified
I have had the headset for 4 months and it is just OK. The sound volume control is difficult to adjust unless you remove the set. The battery died a month ago and I am still waiting for replacement. After about 3 hours of listening my ears feel the pressure no matter how I adjust the size. The sound stops often unless I change my head position. I would not recommend this headset.
Excellent
Fair
Average
Fair
Poor sound quality
MDR-RF995RK 10/12/2018 by Bens loss (USA)
I bought my set and from the onset, the sound comes on and off constantly. I can sit in the same location and move my head an inch or so either way to turn back on. It's like the sound is being blocked. Very disappointed in this Sony product.
Poor
Poor
Poor
Fair
Hi Bens loss, we do apologize for the inconvenience this may have caused. You may follow the troubleshooting steps provided on the link below to isolate and fix the issue with the headphones:
https://www.sony.com/electronics/support/res/manuals/4691/46918931M.pdf, see "Troubleshooting".
Regards, _Bob
Bad Battery
MDRRF995RK 25/10/2018 by hardofhearing (USA) Verified Purchaser Verified
Worked fine for 3 months then battery would not hold a charge. Expected more.
Average
Average
Average
Average
Hi hardofhearing, we regret to hear that your headphone failed to meet your expectations. We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name and this feedback post in the email. Hope to hear from you. Regards, Erin
nice feel
MDRRF995RK 07/10/2018 by verne 2 (USA) Verified Purchaser Verified
I bought these headphones in June of 18 it is now October of 18 and the left ear isn't working right have to up the volume to make it work
Fair
Average
Average
Average
Hi vern3,
We would like to know more about the issue and help you out. Kindly send us an email at socialsupport@am.sony.com including my name, your contact details and this feedback post in the email. Hope to hear from you.
Regards,
Zac
Disappointed
MDR-RF995RK 02/10/2018 by Auna (USA)
I purchased these headphones for my dad so he could hear the TV better without having to blast the sound in order to hear. The setup was easy and sound quality was good. Unfortunately they stopped working in less than 1 month. I thought my dad may have been charging them incorrectly so I went back to Best Buy to purchase a new battery. Best Buy doesn't sell replacement batteries, neither did Amazon for this model. So I returned the headphones to Best Buy and exchanged them for a new one. Here we are 2 months later and we are having the same issue. The battery is not charging. I am very disappointed as Sony has always carried quality merchandise.
Good
Average
Good
Sound is good but...
MDR-RF995RK 15/09/2018 by Unhappyin San Diego (USA)
I bought this for my husband 2 years ago. Now the covering on the ear phones and top fo the unit is shredding resulting in small pieces of whatever the material consists of all over my husband's head and my house. Can't seem to find a replacement cover that fits the round configuration of these headphones.
Good
Average
Fair
Excellent
Done work
MDR-RF995RK 07/09/2018 by Tomk882001 (USA)
Just got a set for my mother in law, Best Buy said easy to set up, well it is not. The wiring that came with it doesn’t ‘t work with her tv. Time to take them back. Do your self a favor and don’t get them to began with.
Poor
Poor
Poor
Poor
Hi Tomk882001, we regret that the unit failed to meet your expectation. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
garbage
MDR-RF995RK 30/08/2018 by RZ49K3 (USA)
I thought I could live with awful range of these headphones have by buying a stereo extension cable and placing the transmitter a few feet from where I would normally sit, but after a few weeks the left side would cut in and out. Giving it a good smack would get it working again, isn't that nice! I finally realized it would be better to throw these away than continue to be frustrated by them.
Poor
Poor
Poor
Poor
Hi RZ49K3,, we regret to hear that your headphones failed to meet your expectations. We recommend following the troubleshooting steps from the manual to fix the issue: https://docs.sony.com/release//Manual_4691893111.pdf
Regards, -Erin
Very good unit
MDRRF995RK 28/08/2018 (USA) Verified Purchaser Verified
I have had my ear phones for 6 Months and they work great
Excellent
Excellent
Excellent
Excellent
Stops working in a couple of months
MDR-RF995RK 27/08/2018 by knews (USA)
I got these for my mother who needs headphones for her TV in her assisted living center. The first pair worked for about 5 months then stopped charging. No matter how long they are connected to the charger, they do not turn on at all when taken off the charger. I bought a second set rather than waiting for the warranty/repair to be done so my mom had headphones to watch TV. The second set stopped working (exact same problem) in 3 months. Reading other reviews here, this seems to be a common problem. So there is a fundamental flaw with these headphones. Sony replies to most post with this issue to follow their troubleshooting guides. The guides do not address this except to say the battery may be dying. But the battery dying in a few weeks to a few months is a major issue especially since the battery is not available in retail. I highly recommend looking at other products for wireless headphone needs.
Average
Average
Poor
Average
Hi knews, thank you very much for taking the time to share your concerns with us. Sony takes the voice of our customers very seriously and hearing all feedback - good and bad is important to us. We appreciate your feedback. Regards, ^Ron
Sound cuts in and out
MDR-RF995RK 14/08/2018 by these are terrible (USA)
The sound doesn't always come on when the TV is turned on and then the sound cuts in and out all the time. Very annoying. This is the second set like this and they both did the same thing, I have to return the first set after three weeks.
Fair
Fair
Fair
Poor
Hi these are terrible, We're sorry to hear about what happened. Kindly check on this link for troubleshooting steps to help isolate the issue:
https://www.sony.com/electronics/support/articles/00022013
~Ralph
Delayed sound when Using
MDR-RF995RK 08/08/2018 by rlcstlle (USA)
bought this a week ago and easy to setup to my tv. But as I use them the sound does not come on right away. I have to turn the power button on headset off then on again. a little annoying!
Excellent
Good
Excellent
Good
Replacement of a older one
MDR-RF995RK 20/07/2018 by verne 2 (USA)
I was happy with my last 900 series so had to buy a new one after 5 years of use
Good
Excellent
Good
Good
goodead fit
MDRRF995RK 20/07/2018 by vern2 (USA) Verified Purchaser Verified
This is a replacement for my older one the broke. seems like a better set up quality wise
Good
Excellent
Good
Good
Excellent Choice
MDRRF995RK 15/05/2018 by Rich35 (USA) Verified Purchaser Verified
Bought these to replace a worn out older pair, love them. Makes my wife happy.....to not have the tv on LOUD
Excellent
Excellent
Excellent
Good
Good as other Sony [roducts I have
MDRRF995RK 10/05/2018 by DJ39 (USA) Verified Purchaser Verified
My wife will be delighted with the sound quality while watching TV in the mute setting
Excellent
Excellent
Excellent
Excellent
Sound breaks up constantly
MDR-RF995RK 06/05/2018 by lyndalee (USA)
We have had Sony wireless headphones for about two decades and always loved them - until this unit I bought today. We tried everything suggested to eliminate snapping, popping and static, which gets worse when you are more than 10' from the base. Nothing worked. These were purchased as an "Open Box" item from a big box store and we will never do that again. Someone else probably returned them because of snapping, popping and static! Tomorrow I will exchange this unit and I HOPE that the replacement unit will be as reliable and perfect as my previous units. Also, the design of the volume control and on/off buttons on the headphones are harder to use than my previous unit.
Poor
Average
Average
Average
Hi lyndalee, we regret that the unit had to be returned. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We appreciate your time sharing this feedback. Thanks! ~Erin
Not impressed.
MDRRF995RK 29/04/2018 by cactus52 (USA) Verified Purchaser Verified
I bought these as an "open box" product at a big box store. I had problems almost from the very beginning. The audio kept cutting out. On advice from Sony tech support I tried various channels on the headphones/base without improvement. I was only about ten feet from the base station without any sources of interference. Returned to the store for a refund.
Poor
Average
Good
Good
Hello cactus52, we regret that the unit had to be returned but appreciate your feedback nevertheless. Your feedback is very important to us because it allows us to improve. Rest assured that your feedback will be forwarded to the relevant department as we always looking to make Sony better. Regards, ~Erin
Great sound and features
MDR-RF995RK 25/04/2018 by greatphones (USA)
I bougt a the headphonesin the military exchange due to noise around me after a couple of weeks my wife said she wanted a pair because she wakes up inthe middie of a night. We both enjoy them
Excellent
Excellent
Excellent
Excellent
Work well as advertised, but...
MDR-RF995RK 09/04/2018 by Flaps70 (USA)
The sound quality coming from the headphones is fine for my needs. The ear cushions surrounding the ear pads, however, have recently begun deteriorating and flaking off their black color coating, leaving bits of residue on my ears. I would expect better quality from Sony.
Excellent
Excellent
Good
Excellent
Hi Flaps70, Thank you for sharing your feedback about the Headphones. I will have your feedback forwarded to the relevant department as we always looking to make Sony better. Regards, -Erin
Did not last long.
MDRRF995RK 24/03/2018 by FXDCFXDC (USA) Verified Purchaser Verified
I bought this wireless sony headphones for my wife for Christmas on 12/10/2017. We hooked ip up in Jan. It did not last but three months. It failed to take a charge after 3 months of use. Very dissapointed.
Average
Average
Good
Good
Hi FXDCFXDC, we're sad to hear that. Please follow the recommended steps to troubleshoot the issue: https://docs.sony.com/release//Manual_4691893111.pdf. Regards, -Erin
Poor quality for the price you pay, disappointed.
MDRRF995RK 10/03/2018 by Stumpychuck (USA) Verified Purchaser Verified
This product has a lot of static, goes dead and you constantly have to adjust something to make work.
Poor
Poor
Poor
Poor
Hi Stumpychuck, we're sorry to hear that. You may follow the troubleshooting steps provided on the link below with regards the static line:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Also, about the power issues, kindly refer to this link: https://docs.sony.com/release//Manual_4691893111.pdf see "Troubleshooting".
Regards, _Bob
Good Quality Sound
MDRRF995RK 08/03/2018 by HAIG (USA) Verified Purchaser Verified
Easy to install. Sound quality is excellent. Feels comfortable on my head.
Excellent
Excellent
Excellent
Excellent
Stopped working
MDR-RF995RK 21/02/2018 by AnDi66 (USA)
I bought these in Dec. for an uncle in a nursing home. In the next few weeks they stopped working for him 4 times. Each time I drove the 2 hours to go troubleshoot. When he said the sound would come and go, l went to a different store to buy another set. Hope they work!
Good
Poor
Fair
Fair
Hi AnDi66,
We're sorry to hear that you are having issues with your Headphones, You may follow the troubleshooting steps provided on the links below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
https://us.en.kb.sony.com/app/answers/detail/a_id/47327/
Regards,
Zac
More than expected
MDRRF995RK 18/02/2018 by Im just sayin (USA) Verified Purchaser Verified
Bought these head phones for an older plasma tv , was scepticale but they are excellent , great sound and can walk around the house and continue listening , enjoying these a lot
Excellent
Excellent
Excellent
Good
Had great features.
MDRRF995RK 13/02/2018 by Jim18 (USA) Verified Purchaser Verified
We had it for a week ,then it started to shut off after two hours.
Good
Poor
Good
Good
Hi Jim18,
We're sorry to hear that you are having issues with your headphones, you may follow the troubleshooting steps provided on the link below to isolate and fix the issue:
https://us.en.kb.sony.com/app/answers/detail/a_id/40256
Thanks,
Zac
Frustrating to set up
MDRRF995RK 08/02/2018 by annek (USA) Verified Purchaser Verified
I got these headphones to use while exercising in another room. The set up was easy, just plug in charge and play. Well, that did not work. I plugged and unplugged multiple times, charged, tried and tried and no sound. The uit came with a single plug audio plug and that was the problem. I bought a red/white RCA adaptor and the unit finally worked. After all the frustration, the unit is working fine and the sound is very good.
Excellent
Excellent
Excellent
Good
Product quality
MDR-RF995RK 06/02/2018 by relianceguy (USA)
I bought this headphone on ebay and it shortly started crackling and the sound became intermittent and would drop out. It then lasted one month and quit altogether. Research on reviews (unfortunately after the fact on my part) showed that this is a common occurrence with this model unit. My question is: does Sony stand behind their products that have a less than good reliability for their customers? Your website suggests that help is available on socialsupport@ am.sony.com but I cannot get any acknowledgement from that address. I have had many Sony products throughout the years and have been totally satisfied with their quality and performance.
Poor
Average
Average
Good
Hello relianceguy, we do apologize for the inconvenience. To isolate and fix the issue, you may follow the troubleshooting steps on the links below:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
https://us.en.kb.sony.com/app/answers/detail/a_id/47327
Regards, _Bob
Stopped charging after three weeks
MDR-RF995RK 05/02/2018 by strike6 (USA)
I am disappointed that the headphones stopped working after three weeks.
Good
Average
Poor
Good
Hello strike6, we're very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address, phone number, a short description and a reference number if any so we can check your file.
Thank you, _Bob
Great features and sound.
MDRRF995RK 29/01/2018 by ggeorge44 (USA) Verified Purchaser Verified
Would give a five except for the wheel volume control needs to be extend out more for easier control turning up or down of the sound.
Excellent
Good
Good
Good
trouble shooting
MDR-RF995RK 21/01/2018 by shipyard (USA)
first headset works great. the other one will not charge properly.
Excellent
Excellent
Excellent
Excellent
Headphone plastic not strong and is easily broken.
MDRRF995RK 14/01/2018 by zekeyoyo (USA) Verified Purchaser Verified
This is t he second headphone from Sony I have purchased. The first one had to be replaced because the plastic ear piece support broke. I purchased a second one. This new one had been redesigned and appeared to be sturdier. However, the new one ear support plastic has also broken. I simply put the set on a table and it broke.I registered the new 0ne in August 2017. I can not afford to buy new ones every six or seven months. I am US Army service connected handicapped veteran. The headphones are needed to watch TV. What is the warranty on this headset and will Sony replace it???
Excellent
Average
Good
Excellent
Hi zekeyoyo, we are very sorry for your bad experience here. Please allow us to help you and make this a better experience. You can contact us at socialsupport@am.sony.com and include all information such as model/serial no, address, phone number, a description of your concern and a reference number if any so we can take a closer look at your file.
Regards, _Bob
Crisp clear sound with optional features
MDRRF995RK 06/01/2018 by mitzie499 (USA) Verified Purchaser Verified
Saved my Marriage! Loud blasting TV due to hearing & understanding deficiencies was absolutely horrible!
Excellent
Good
Excellent
Good
Disappointed
MDR-RF995RK 27/12/2017 by dmm40 (USA)
Replaced my old style Sony headphones that sat in a base which worked perfectly but finally wore out. I never had a problem with reception and could walk around with excellent sound. From day 1 with these new phones you had to keep your head totally still or the sound would go out and you could not leave your chair without the sound going away. Now after six months sound only comes from one earphone but at least I can move my head. Totally frustrating especially after owning the older style head phones.
Poor
Poor
Good
Good
Hi dmm40, we're sorry to hear that. To isolate and fix the issue, kindly visit the link below and follow the troubleshooting steps provided:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
Thanks, _Bob
better sound
MDRRF995RK 26/12/2017 by hump (USA) Verified Purchaser Verified
I have always had a radio shack and I love my Sony a lot better sound
Excellent
Excellent
Excellent
Excellent
Perfect
MDRRF995RK 24/12/2017 by Quill (USA) Verified Purchaser Verified
Very comfortable with great sound. The price was very fair.
Excellent
Excellent
Excellent
Excellent
Mono headset
MDRRF995RK 13/12/2017 by sad man (USA) Verified Purchaser Verified
I purchased this headset in hoes that it would help me ear TV better. I am able to hear better and have tv volume lower however it only work on one side! This os very disappointing! Also the headset tends to become uncomfortable.
Average
Fair
Average
Average
Hi sad man, we apologize for the inconvenience this may have caused. Please refer to the links below to isolate and fix those issues:
https://us.en.kb.sony.com/app/answers/detail/a_id/38966
https://us.en.kb.sony.com/app/answers/detail/a_id/34285
Thanks! _Bob
Great features
MDRRF995RK 06/12/2017 by Honeycleo (USA) Verified Purchaser Verified
So far so good. Clear sound, rolling volume control, comfortable.
Excellent
Good
Good
Excellent
