Product Reviews

I bought these headphones in June of 18 it is now October of 18 and the left ear isn't working right have to up the volume to make it work

Just got a set for my mother in law, Best Buy said easy to set up, well it is not. The wiring that came with it doesn’t ‘t work with her tv. Time to take them back. Do your self a favor and don’t get them to began with.

I thought I could live with awful range of these headphones have by buying a stereo extension cable and placing the transmitter a few feet from where I would normally sit, but after a few weeks the left side would cut in and out. Giving it a good smack would get it working again, isn't that nice! I finally realized it would be better to throw these away than continue to be frustrated by them.

I got these for my mother who needs headphones for her TV in her assisted living center. The first pair worked for about 5 months then stopped charging. No matter how long they are connected to the charger, they do not turn on at all when taken off the charger. I bought a second set rather than waiting for the warranty/repair to be done so my mom had headphones to watch TV. The second set stopped working (exact same problem) in 3 months. Reading other reviews here, this seems to be a common problem. So there is a fundamental flaw with these headphones. Sony replies to most post with this issue to follow their troubleshooting guides. The guides do not address this except to say the battery may be dying. But the battery dying in a few weeks to a few months is a major issue especially since the battery is not available in retail. I highly recommend looking at other products for wireless headphone needs.

The sound doesn't always come on when the TV is turned on and then the sound cuts in and out all the time. Very annoying. This is the second set like this and they both did the same thing, I have to return the first set after three weeks.

We have had Sony wireless headphones for about two decades and always loved them - until this unit I bought today. We tried everything suggested to eliminate snapping, popping and static, which gets worse when you are more than 10' from the base. Nothing worked. These were purchased as an "Open Box" item from a big box store and we will never do that again. Someone else probably returned them because of snapping, popping and static! Tomorrow I will exchange this unit and I HOPE that the replacement unit will be as reliable and perfect as my previous units. Also, the design of the volume control and on/off buttons on the headphones are harder to use than my previous unit.

I bought these as an "open box" product at a big box store. I had problems almost from the very beginning. The audio kept cutting out. On advice from Sony tech support I tried various channels on the headphones/base without improvement. I was only about ten feet from the base station without any sources of interference. Returned to the store for a refund.

The sound quality coming from the headphones is fine for my needs. The ear cushions surrounding the ear pads, however, have recently begun deteriorating and flaking off their black color coating, leaving bits of residue on my ears. I would expect better quality from Sony.

I bought this wireless sony headphones for my wife for Christmas on 12/10/2017. We hooked ip up in Jan. It did not last but three months. It failed to take a charge after 3 months of use. Very dissapointed.

This product has a lot of static, goes dead and you constantly have to adjust something to make work.

I bought these in Dec. for an uncle in a nursing home. In the next few weeks they stopped working for him 4 times. Each time I drove the 2 hours to go troubleshoot. When he said the sound would come and go, l went to a different store to buy another set. Hope they work!

We had it for a week ,then it started to shut off after two hours.

I bought this headphone on ebay and it shortly started crackling and the sound became intermittent and would drop out. It then lasted one month and quit altogether. Research on reviews (unfortunately after the fact on my part) showed that this is a common occurrence with this model unit. My question is: does Sony stand behind their products that have a less than good reliability for their customers? Your website suggests that help is available on socialsupport@ am.sony.com but I cannot get any acknowledgement from that address. I have had many Sony products throughout the years and have been totally satisfied with their quality and performance.

I am disappointed that the headphones stopped working after three weeks.

This is t he second headphone from Sony I have purchased. The first one had to be replaced because the plastic ear piece support broke. I purchased a second one. This new one had been redesigned and appeared to be sturdier. However, the new one ear support plastic has also broken. I simply put the set on a table and it broke.I registered the new 0ne in August 2017. I can not afford to buy new ones every six or seven months. I am US Army service connected handicapped veteran. The headphones are needed to watch TV. What is the warranty on this headset and will Sony replace it???

Replaced my old style Sony headphones that sat in a base which worked perfectly but finally wore out. I never had a problem with reception and could walk around with excellent sound. From day 1 with these new phones you had to keep your head totally still or the sound would go out and you could not leave your chair without the sound going away. Now after six months sound only comes from one earphone but at least I can move my head. Totally frustrating especially after owning the older style head phones.

I purchased this headset in hoes that it would help me ear TV better. I am able to hear better and have tv volume lower however it only work on one side! This os very disappointing! Also the headset tends to become uncomfortable.

I PURCHASED THESE TO REPLACE A OLD PAIR OF SONY HEADPHONES.THE OLDER ONES ARE MUCH BETTER.

if it wasn't for this one problem, i would give these speakers a 5, but.............. the problem is when i am using them, the sound is great, everything is fine and then i get blasted with static and the headphones go dead. i have yet to figure out why the static occurs, but when it does my ears get blasted with static and the speakers go dead. not happy. would love to hear from customer support regarding this issue. if i could get rid of the static blast i would be very happy! thank you.

Had these less than 2 days and has been the worst Sony product I've ever purchased in decades. Proprietary battery that wouldn't charge past 1.35 volts and will only last 3 hours at that charge. Will run on AAA's but even using Ni-Mh cells it won't recharge them so after a several hours I had to swap them out and recharge them on an external charger. Noisy. Popping, hissing and crackling even when no audio signal. Put the AC adapter on a filter and it still was noisy. I bought these to replace my old Auvio wireless that cost half as much but were twice, no ten times the quality. Returning them not exchanging them.

I bought this a few days ago and the left ear adjustment arm has loosened and will not stay in place. I have also experienced the and "of and on again" sound issue with these headsets. This one is going back for a replacement. If the replacement does the same thing, I will NOT be buying three additional units for my TV sets. I will update this at a later date...

Purchased these to use with one of the household's 2015 major brand TVs that has the proper RCA audio outputs. The output is at a fixed (line) level which is apparently not strong enough to be recognize by this headphones' transmitter. I cannot increase the level. Works fine with a similarly connected radio, but not the TV.

I obtained this product with my credit card points so I am unable to return it. The reception was never very good, it would cut out in the next room. After only 4 months it does not hold a charge any more, it will only last about 5 minutes and only charges for about 30 seconds.

Headphones stopped working after 2 weeks. They worked fine and liked the product, but had to be replaced as they were not working.