Article ID : 00158622 / Last Modified : 06/06/2023Print

Getting started with an α (Alpha) camera

    Providing the support you need for your Sony α Camera

    Frequently Asked Questions

    Have a question or a problem? We may already have an answer.

    Compatibility & Accessories

    1. Lens and Accessory Compatibility Information
    2. Imaging Edge Mobile (PlayMemories Mobile successor) Function Compatibility
    3. Wireless Flash Guide

    General Information

    1. What is the difference between an A-mount and an E-mount?
    2. What is the electronic front curtain shutter function?
    3. What is NFC?

    Creators' App / Creators' Cloud Web / Imaging Edge / PlayMemories Support

    1. Creators' App (For supported camera models only)
    2. Creators' Cloud Web
    3. Imaging Edge Desktop
    4. Imaging Edge Mobile
    5. PlayMemories Home
    6. PlayMemories Camera Apps

    Maintenance Tips

    1. How to clean the lens and image sensor
    2. What is lens fungus and will it damage my camera lens?
    3. How should cameras and lenses be stored?
    4. How to prevent dust, dirt or moisture from getting on the image sensor (or mirror) inside the camera

    Errors & Troubleshooting

    1. The entire picture looks blurry.
    2. The camera does not recognize the lens and an error message is displayed.
    3. The SteadyShot indicator blinks and an ERROR icon that looks like a hand appears.
    4. An Image Database File Error occurs.
    5. The camera does not focus using the auto focus (AF) setting.
    6. The battery does not charge.
    7. Error: REINSERT THE MEMORY CARD is displayed on the LCD screen.
    8. How to reset or initialize a camera back to original factory settings.

    Note: Not all camera models are sold in all countries.