Article ID : 00010520 / Last Modified : 06/25/2019

Troubleshoot Bluetooth connection issues on your Windows 7 computer

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Follow the steps below to troubleshoot issues when you connect a Bluetooth® device such as mouse, headphones, or mobile device to your Microsoft® Windows® 7 computer:


  • Not all computers have an internal Bluetooth adapter. Check your computer manual or specifications to determine if your computer has a Bluetooth adapter.
  • Try to set up a connection with your Bluetooth device  after completing each step.

  1. Download and install all available Bluetooth updates.
  2. Make sure the internal Bluetooth adapter is enabled .
  3. Make sure the Bluetooth Support Service is started and set to automatic .
  4. Make sure the internal Bluetooth adapter is set to discoverable mode .
  5. Make sure the Bluetooth device is turned on and charged properly.
    • Refer to the device manufacturer's instructions for proper configuration.
  6. The Bluetooth device may be out of range or too close. Move it closer or a little further away.

More information about troubleshooting Bluetooth devices can be found on the Microsoft® Website.