The Remote Control Doesn't Work
Check the remote control after each step to see if it is working. If you need model-specific information to complete any step, check your manual.
- Make sure the device has the latest system software update installed (if applicable).
- Make sure none of the buttons are jammed.
- Reset the remote control.
- Remove the batteries from the battery compartment for at least one minute.
- Press each button on the remote control twice.
- Use a soft cloth to clean the battery terminals inside the battery compartment.
- Install new batteries, making sure that they are aligned with the positive (+) and negative (-) marks inside the battery compartment.
- Low or weak batteries can affect the remote control operation.
- Verify that your remote control sends an infrared (IR) signal.
- For Android TVs, the front light sensor will blink when the TV receives the IR signal.
- Make sure you use the remote control 3 - 10 feet away from the unit, and that you point it at the remote sensor on the device.
- Using the remote control too close, too far away, or at various angles may prevent the IR signal from reaching the device.
- The IR sensor can be located on the bottom middle, or right side of a TV screen.
- If your device has an IR mark, the IR sensor is next to it.
- Remove any objects that may block the IR signal between your remote control and your device.
- Glass doors or enclosures can affect the signal from the remote. Open glass doors to see if that makes a difference.
- Move indoor plants and devices that may cause interference.
- Make sure the IR sensor on the device isn't exposed to direct sunlight or bright lights
- Turn off any halogen or fluroscent lights in the room to see if they are causing interference.
- Make sure the device you want to control is plugged in and working.
- Press the Power button on the device (not the button on the remote) to turn it on.
- Perform a power reset on the device that your remote is supposed to control.
- Most devices can be reset when you unplug the power cord for one minute.
- Separate articles are available to restart an Android TV™ or to power reset other TVs.
- You can also check the device manual for specific instructions.
- Some remote controls can be set for different functions. Make sure that you select the correct function (TV, BD, DVD, AUX, STB, etc.).
- Check and adjust the Command Mode setting on your device if your remote control works with a CD or DVD player, receiver, etc.
- Command Mode is used when multiple players are used with a single remote.
- On some players, Command Mode is listed under Options in the Setup menu.
- Turn off the Light Sensor setting, if applicable.
- On the TV, not on the remote control, press the HOME button.
- Using the up or down arrow select Preferences.
- Press the INPUT button.
- Press the up or down arrow to select ECO.
- Press the INPUT button.
- Use the up or down arrow to select Light Sensor.
- Press the INPUT button.
- Press the or down arrow to select OFF.
- Press the INPUT button.
- Restore your device to factory default settings.
If the issue still occurs after following the instructions above, you can purchase a new remote control online. Go to Parts and Accessories.