Article ID : 00114593 / Last Modified : 09/06/2019

How do I power reset my Android TV?

    IMPORTANT: This article is for Android TV™ models only. If your TV is not an Android TV, refer to this article to perform a power reset.

    You can use the TV remote control, the TV menu, or unplug the TV power cord and plug it back in. But, before we get into the details of performing the power reset, let us first explain why the TV might need it.

    Your TV runs the Android™ OS, which is also used in many smartphones and tablets. As with these devices, performing a power reset (or restarting) your Android TV is an effective method to resolve issues including (but not limited to):

    • the picture doesn't appear
    • only sound is output
    • the remote control doesn't work
    • an app is slow, buffering, or not loading

    Detailed instructions are provided below on how to do a power reset.

    Before you start

    • Make sure the TV is turned on.
    • Remove any external USB storage devices from the TV.

    Perform a power reset using the remote control

    You can view the tutorial or skip to the steps below.

    1. On the supplied IR remote control, press and hold the POWER button for about five seconds until Power off appears on the TV screen.

      Note: The TV automatically turns off and then turns back on after one minute. If it doesn't turn on, press the POWER button on the remote.

    2. Check if it resolves the issue.

    Note: You can also press and hold the POWER button at the back of your TV to restart it.

    Perform a power reset using the TV menu

    1. Press the HOME button.
    2. Under the Settings category, select Settings.
    3. Select About.
    4. Select Restart.
    5. Check if it resolves the issue.

    Perform a power reset by unplugging the power cord

    1. Turn off the TV.
    2. Unplug the power cord for two minutes, and then plug it back in.
    3. Turn on the TV.
    4. Check if it resolves the issue.