Article ID : 00007056 / Last Modified : 08/23/2016

How to troubleshoot installation issues with a Windows Vista Service Pack update.

Applicable Products and Categories of This Article

NOTE: Because each of these steps represents a possible solution to this issue, try reinstalling the Vista® Service Pack update after completing each step.

  1. Restart the computer.
  2. Check the hard disk for errors .
  3. Run the System File Checker  tool.
  4. Run the Windows Memory Diagnostics Tool .
  5. Disable anti-virus and anti-spyware software.

    WARNING: There is a risk of software corruption. Re-enable the anti-virus and anti-spyware software after the service pack installation.

  6. Download and install the full SP1 or SP2 package.

More information can be found in Microsoft® KB Article ID 947366.