Article ID : 00007228 / Last Modified : 07/03/2014

The Reader freezes when using the Device Shutdown feature.

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When turning off the Reader using the Device Shutdown feature the Reader may freeze if the power level is very low and there is not enough power to complete the shutdown process. To resolve this issue, fully charge the Reader. Once fully charged, use the POWER button to turn the Reader off and on to unfreeze the Reader.