Article ID : 00007326 / Last Modified : 10/21/2013

I get errors when trying to trim videos in the Picture Motion Browser (PMB) or PlayMemories Home software.

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Only videos recorded in the MP4 and AVCHD formats are supported for use with the Trim Video feature. Trying to trim videos recorded in other formats, including WMV, may result in the following errors:

  • Cannot play specified video.
  • Cannot open file, the file format is not supported.

These errors may also occur if incompatible third-party codecs have been installed on the computer. Some examples of this would be the DIVX® and FFShow codecs. In these cases, remove the third-party codecs and restart the computer before using the Trim Video feature.

NOTE: PlayMemories Home™ software is the replacement for PMB. Downloads are posted on your model support page.