Article ID : 00007358 / Last Modified : 05/12/2015

Unable to play back a movie on a computer using Windows Media Player software.

Applicable Products and Categories of This Article

The proper compression/decompression (codec) algorithm needs to be installed to play back a movie using Windows Media® Player software. Contact the vendor of your computer or visit the Microsoft® Support Web Site for more information and details regarding any available updates or downloads.

NOTE: Updates for a VAIO® computer are available online. Downloads are posted on your model support page.