Article ID : 00007556 / Last Modified : 08/16/2015

What should be done if the network connection failed to establish?

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The steps below will assist you in the verifying that the proper connections and settings have been selected. However, it is recommended that the network being used be fully tested prior to following these steps.

  1. Ensure that the Ethernet cable is securely connected to the LAN (100) connection of the player.
  2. Using the supplied remote control, press the HOME button.
  3. Use the up arrow or down arrow to select Network Settings.
  4. Press the ENTER button.
  5. Use the left arrow or right arrow to select Internet Settings.
  6. Press the ENTER button.
  7. Use the up arrow or down arrow to select IP Address Acquisition.
  8. Press the ENTER button.
  9. Use the up arrow or down arrow to select either Use DHCP (Dynamic Host Configuration Protocol) or Use Static IP Address.

    NOTE: Contact the Internet service provider for further information or assistance in determining the correct option.

  10. Follow the steps below if the Internet Service Provider (ISP) has a specific Proxy server setting:
    1. Use the up arrow or down arrow to select Proxy Setting.
    2. Press the ENTER button.
    3. Press the ENTER button again.
    4. Use the up arrow or down arrow to select On.
    5. Press the ENTER button.
    6. Use the up arrow or down arrow to select Proxy Server.
    7. Press the ENTER button.
    8. Use the number buttons or the color buttons to enter the appropriate port setting.
    9. Press the RETURN button.
    10. Use the up arrow or down arrow to select Network Diagnostics.
    11. Press the ENTER button.
    12. Use the up arrow or down arrow to select Start.
    13. Press the ENTER button.