NOTE: Because each of these steps represents a possible solution to this issue, check the device status after completing each step.
- Fully charge the Reader® Digital book.
- Press other buttons on the Reader, verifying that the Reader responds to the button.
- Reset the Reader .
If the issue is still unresolved, service may be required.
For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.
For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.