The software supplied with the camera is not required to transfer images and files to a computer with the Windows® XP operating system or the Windows Vista® operating system. These operating systems contain native drivers that will allow the camera to be detected as a removable drive. The removable drive can be found in the My Computer window once the camera has been connected to the computer using a USB connection.
NOTE: If using a VAIO® computer, use the model number of the computer and search the knowledgebase for the specific issue that is being experienced. Otherwise, contact the computer manufacturer or support representative in case the native drivers have become corrupt or are missing from the operating system.