Article ID : 00008276 / Last Modified : 06/14/2013

Unable to disconnect the Reader from the computer using the Safely Remove Hardware feature on the computer.

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While the Reader is connected to the computer and the Reader (eBook) Library software is open, if you attempt to use the Safely Remove Hardware feature in the Windows® operating system, an error indicating that there is a problem ejecting the device is displayed. To resolve this issue, close the Reader (eBook) Library software. After closing the software, the Safely Remove Hardware feature will function as expected.