Article ID : 00008682 / Last Modified : 05/08/2015

I am unable to get audio from the car stereo while on a call.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

As long as the Bluetooth® signal is active on both units and the cellular phone icon is showing in the display to reflect that the Bluetooth connection between the cellular (mobile) phone and the car stereo has been made, you should be able to obtain audio through the speakers of the car stereo system while on a phone call. If there is no audio output, follow these steps:

IMPORTANT: The functions and features will vary depending on your car stereo receiver. If model-specific information is needed to complete any of these steps, check the specifications of the car stereo using the supplied operating instructions. Manuals are posted on your model support page.

  1. Transferring the call to the car stereo using your mobile phone.

    NOTES:

    • For details on your phone operation, refer to the cellular phone manual.
    • Depending on your phone model, hands-free connection may be cut off when call transfer is attempted.
  2. Disable the Bluetooth function on the cellular phone.
  3. Disable the Bluetooth function on the car stereo.
  4. Reactivate the Bluetooth function on the cellular phone.
  5. Reactivate the Bluetooth function on the car stereo.
    • The Bluetooth signal is switched on after approximately 3 seconds.

    NOTE: While streaming Bluetooth audio, you cannot connect from the car stereo to the cellular phone. Make sure to connect from the phone to the car stereo instead. A connecting noise may be heard over playback sound.

This will re-enable the connection between the cellular phone and the car stereo system.