Article ID : 00008814 / Last Modified : 02/19/2016

Error: Unsupported Data or File error appears when trying to play back a movie in the Bloggie camera or the Webbie camera.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The Unsupported Data or File error appears when trying to play back a movie in the Bloggie® camera or the Webbie HD™ camera in the following reasons:

  • The movie was recorded by a different video camera.
  • The movie file was edited or converted to an unplayable format on a computer.

To play back the movies, use a computer or the camera with which the movie was originally recorded.