Article ID : 00009006 / Last Modified : 03/29/2019

The Webbie HD camera has no power even though the battery is installed.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If the battery pack is not installed in the camera properly, there will be no power when attempting to turn on the camera. To insert the battery pack properly, the orange triangle mark on the end of the battery pack should be facing outward and pointing in the direction of the open battery cover.

Insert the battery pack into the battery slot of the camera as shown below.


This issue can also occur if the battery was inserted in charger incorrectly and did not charge. The battery should be inserted in the charger with the arrow on the battery pointing towards the charge light on the charger. When the battery is inserted correctly, the charge light will illuminate yellow.

To correctly charge the battery pack, insert the battery pack into the charger as shown below.