Article ID : 00009144 / Last Modified : 07/20/2017

Lens Continuously Moves In and Out

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If the lens continuously moves in and out, follow the steps below to perform a power cycle:

  1. Power off the camera.
  2. Remove the batteries and let it sit for a full minute.
  3. Re-insert the batteries.
  4. Power on the camera.

If the issue still occurs after following the steps above, your device may need repair.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.