Article ID : 00009258 / Last Modified : 09/26/2017

The Bluetooth wireless headset will not charge.

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If your Bluetooth® headset will not accept a charge, the battery may need to be replaced or there may be a loose connection. Try the following steps to troubleshoot this issue:

  1. Make sure to use the supplied USB cable. The headset may not charge if another USB cable is used.
  2. Verify that the USB cable is firmly connected to both the headset jack and the USB port on the computer.
  3. Make sure that the USB cable is connected directly to the USB port on the computer and not through a USB hub. Charging will not be completed with an indirect connection.
  4. If possible, try plugging the USB cable into a different USB port in the computer.
  5. Make sure that the power for the computer is turned on.
  6. Verify that the computer is not in standby or hibernation mode. Charging will not be completed if the computer is set to these modes.
  7. If the headset is not used for a long time, the headset indicator may not light up when you connect the USB cable. Do not disconnect the USB cable. Wait a few minutes to see if the red indicator will light up.
  8. If the battery is not used for a long time, the battery may be completed depleted. The battery should improve after receiving a couple of full charges.
  9. The battery may need to be replaced if the life of the battery drops to half the normal length.
  10. Make sure that the area where the unit is being charged is within the ambient temperature range of 32-degrees to 104-degrees Fahrenheit. Always avoid exposure to temperature extremes.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.