Article ID : 00009278 / Last Modified : 05/01/2015

The error message to remove the lens cap is displayed, but the lens cap is not attached.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Try turning the camera off and on again to resolve this issue. If the error message persists, turn off the camera and remove the battery. Afterwards, reinsert the battery and turn the power back on.

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.