Article ID : 00009530 / Last Modified : 06/20/2014

Unable to charge the battery.

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This will occur if the player was not turned off during the charging process. To verify that the player is turned off, ensure that the power indicator on the front of the player is not lit and the charge light is on. Image

If the issue is still unresolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.