Article ID : 00009530 / Last Modified : 03/29/2019

Unable to charge the battery.

Applicable Products and Categories of This Article

This will occur if the player was not turned off during the charging process. To verify that the player is turned off, ensure that the power indicator on the front of the player is not lit and the charge light is on. Image

If the issue is still unresolved, service may be required. Go to Product Repair.