Article ID : 00009554 / Last Modified : 08/16/2015

The display remains blank after the portable player is connected to a computer or other device while it is charging or when it has not been used for a while.

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When you use the portable player for the first time, if you have not used it for a long time, or the battery is depleted, it may take up to 5 minutes for it to be recognized or start charging. On models with a display, the display will remain blank. If the portable player is not recognized or does not begin to charge after waiting 5 minutes, reset the player by pressing the reset button.