Article ID : 00009630 / Last Modified : 10/17/2013

I have support questions, comments or problems with the Preview version of the Windows 8.1 operating system.

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Preview, pre-release or Beta-version software is the first version of software released by a manufacturer for the purpose of evaluation or real-world testing. The process of making a Beta version available to users is called a Beta release. Beta testing allows the software to undergo usability testing by users who provide feedback, so that any problems found can be reported to the developers and fixed. For these reasons, any questions, comments, problems, or support requests regarding pre-release or Beta version software needs to be directed directly to the software manufacturer. Sony cannot address support questions or comments about pre-release or Beta version software.

IMPORTANT: Beta level software generally includes all the features but may also include known issues, problems or bugs of a less serious variety, and can be unstable and cause crashes or data loss. For these reasons, use of a Beta version is normally considered to be done so at your own risk.