Article ID : 00010224 / Last Modified : 08/25/2015

The camcorder displays a C:13:02 error when trying to play or transfer video to a computer.

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This error is an indication of a disc failure and may occur for one of the following reasons:

  • The DVD is dirty or scratched.
  • The DVD compartment door was opened while recording, formatting, or finalizing.
  • The camera was dropped or subjected to some type of impact during recording, formatting, or finalizing.
  • A faulty DVD is being used.

First, try cleaning the disc . If cleaning the disc does not resolve the issue, then it may no longer be usable and will require a data recovery service  to retrieve any recorded video or movies.