Article ID : 00010500 / Last Modified : 08/16/2015

Error: Internet Explorer has stopped working.

    Follow these steps to troubleshoot and resolve the issue.

    NOTE: Because each of these steps represents a possible solution to this issue, check the Internet Explorer browser status after completing each step.

    1. Use the update utility within the installed anti-virus, anti-spyware or anti-malware software to update to the most current version.
    2. Delete the Browsing History, Cookies and Temporary Files .
    3. With the installed anti-virus, anti-spyware or anti-malware software having been updated to the most current version, run a full system scan with the software update utility.
    4. Disable add-ons .
    5. Reset Internet Explorer browser to the default settings.