Article ID : 00010556 / Last Modified : 06/10/2015

Unable to transfer books to the Reader Digital Book.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

  • If the book you are trying to transfer is large, you may receive a message that the Reader™ Library stops responding. In this case, the message may appear for a few moments, but the transfer will complete.
  • If you are transferring multiple books at a time, you may also receive the message that the Reader Library stops responding. In this case, the message may appear for a few moments, but the transfer will complete. To avoid this, transfer one book at a time.

IMPORTANT NOTE FOR PRS-500 AND PRS-505 USERS:

  • PRS-500: The PRS-500 requires a firmware update to support the new Adobe® Content Server 4 (ASC4) Digital Rights Management (DRM) and EPUB format.
  • PRS-505: The PRS-505 requires a firmware update to support the new Adobe Content Server 4 (ASC4) Digital Rights Management (DRM) and EPUB format.
  • Downloads are posted on your model support page.