Article ID : 00011036 / Last Modified : 10/13/2016

Digital Voice Editor (DVE) software does not open in the Windows 7 operating system.

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If the DVE version 3.3 software does not open or if the software crashes or quits working when trying to open the software, try the following steps to resolve this issue in the Windows® 7 operating system:

  1. From your computer desktop, right click on the DVE icon.
  2. Select TROUBLESHOOT COMPATIBILITY.
  3. Select Troubleshooting Option.
  4. Select either Try Recommended Settings or Troubleshoot program.
  5. Click on the category that best describes your issue and then follow the steps listed.

Once you have completed the above steps, restart the software. If you continue to experience problems, do these steps:

  1. From your computer desktop, right click on the DVE icon.
  2. Select Properties.
  3. Select Compatibility.
  4. Activate the compatibility mode by choosing Windows XP SP2 or SP3.
  5. Click Apply.
  6. Click OK.
  7. Restart the software.