Article ID : 00011216 / Last Modified : 08/16/2015

Invalid format is displayed on the Reader™ Digital Book.

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If an Invalid Format error is displayed on the Reader Digital Book when you turn it on, follow these steps:

  1. Press the Enter button for 5 seconds and then release. Image
  2. If the message still appears, do a soft reset .
  3. After you have reset your Reader device, press the Enter button for 5 seconds and then release.
  4. If the message still appears, turn off your Reader digital book and do a Hard Reset.

    IMPORTANT: After doing a Hard Reset, it will be necessary to authorize your unit again.

    The steps to do a hard reset vary by model. Select your model from the list: