Article ID : 00011660 / Last Modified : 12/17/2014

Unable to connect or NO SERVER appears in the display of the Wireless Network Audio System.

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Follow the procedure below to troubleshoot a NO SERVER error message or other Internet connectivity issues with your Wireless Network Audio System.

NOTE: Because each of these steps represents a possible solution to this issue, check the connection status after completing each step.

  1. Press the MENU button, look for the SERVER? option and then press ENTER.
  2. SEARCHING will be displayed until it shows M-CREW SERVER V2 ON XXXX, select it and then press ENTER. If the unit cannot find the server, check the connectivity of the unit and the ICF SETTINGS.
  3. It may take several minutes searching for the server, but if it keeps flashing SEARCHING, on the computer, check to see if the M-Crew Server is active. You can do this by right clicking on the M-Crew Server Icon in the lower right side of the screen of the computer next to the clock.
  4. If the server is active and the unit cannot find it, restart the computer and the Wireless Network Audio System.
  5. If, after restarting the computer, the Wireless Network Audio System cannot find the server, do a firmware update if possible.
  6. Uninstall and then reinstall the M-Crew Server® software.
  7. If possible, test the unit with another computer.
The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.