Article ID : 00012180 / Last Modified : 05/07/2015

Cannot access or view content from a device connected to the USB port on the television.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Files from an attached USB device, such as a camera, camcorder or flash memory device, need to be compatible with the following file formats:

  • Still images: JPEG format or RAW format (preview only)
  • Music: MP3 format or linear PCM format
  • Video: AVCHD, MP4 (AVC) or MPEG1 format (not playable in some cases)

Due to variations in USB implementation, not all products with USB connectors can communicate with a TV that has a USB port.

When connecting a Sony® digital camera to the TV with a USB cable, USB connection settings on your camera need to be set to Auto or Mass Storage mode.

Refer to your product manual for model-specific information about the USB connection capabilities and file formats created by or stored on your USB device. Manuals are posted on your model support page.

Check the compatibility chart for specific information about Sony USB devices.