Article ID : 00012180 / Last Modified : 03/08/2019

Cannot access or view content from a device connected to the USB port on the television.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

Files from an attached USB device, such as a camera, camcorder or flash memory device, need to be compatible with the following file formats:

  • Still images: JPEG format or RAW format (preview only)
  • Music: MP3 format or linear PCM format
  • Video: AVCHD, MP4 (AVC) or MPEG1 format (not playable in some cases)

Due to variations in USB implementation, not all products with USB connectors can communicate with a TV that has a USB port.

When connecting a Sony® digital camera to the TV with a USB cable, USB connection settings on your camera need to be set to Auto or Mass Storage mode.

Refer to your product manual for model-specific information about the USB connection capabilities and file formats created by or stored on your USB device. Manuals are posted on your model support page.