Article ID : 00012270 / Last Modified : 12/16/2014

Unable to get a 3D image when the TV is connected to a PlayStation 3 console.

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IMPORTANT: Not all Blu-ray Disc® players, home theater systems and TVs have 3D capabilities. To see if your Sony® product has the functions described in this solution, check the specifications or the instructions manual supplied with the product. Manuals are posted on your model support page.

The following is a list of the basic requirements when attempting to view 3D content available through your PlayStation® 3 (PS3™) system.

NOTE: If the PS3 is being connected to an Audio/Video (A/V) receiver or home theater system, make sure that it is able to pass the 3D signal to the TV. Some products may require a system software update to activate the 3D functionality.

  • Make sure that the PS3 system has been updated to firmware version 3.30 or higher.
    • Software version 3.30 and higher will support playback of 3D versions of PS3 games.
    • Software version 3.5 and higher will support playback of 3D versions of Blu-ray Disc movies.
  • The PS3 system must be connected to a 3D TV using a High-Speed HDMI® cable.
  • The PS3 display settings should be set to Automatic.
    1. From the PS3 menu, select Settings.
    2. Select Display Settings.
    3. Select Video Output Settings.
    4. Select HDMI.
    5. Select Automatic.
  • The game or movie that is being viewed must be the 3D version.
  • The 3D settings on the TV need to be enabled.
  • The 3D glasses need to be turned on and synchronized to the TV.

    NOTE: Additional troubleshooting steps are available if you are unable to attain a 3D image  when using a Sony 3D TV.

If you are unable to play a 3D game after confirming all of the requirements listed in this solution, reset the PS3 console by following these steps:

  1. Turn off the PS3 console.
  2. Press and hold the POWER button on the front of the console for 5 seconds.
  3. After releasing the POWER button, allow a few moments for the device to re-detect the HDMI connection and the 3D games will play correctly.

Visit the PlayStation support website for more information about your PS3 console.