Article ID : 00012318 / Last Modified : 02/22/2016

The USB MODE connection message remains on the camera LCD even when not connected to a computer.

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It is not a normal for the USB MODE message to appear when the camera is not connected to a computer. Follow the steps below to troubleshoot this issue.

NOTE: Because each of these steps represents a possible solution to this issue, check if the USB MODE message disappears after completing each step.

  1. Disconnect any cables that may be attached to the camera.
  2. Turn the camera power off and on.
  3. Make sure no foreign material is inserted inside the USB jack (or multi-terminal jack) of the camera.
  4. Connect the camera to the computer and then properly disconnect it from the computer .

The troubleshooting steps listed above should resolve your issue. If you have completed all of the steps and the issue is not resolved, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.


For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.