Article ID : 00012422 / Last Modified : 08/25/2015

I cannot download the system software 3D update for my Audio/Video (A/V) receiver.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

The 3D software upgrade is not applicable to A/V receivers that already support 3D features. Make sure your STR-DH710 or STR-DH810 Multi-Channel A/V receiver have the recent software upgrade in order to support the 3D features. Downloads are posted on your model support page.

These are the items to check before updating your A/V Multi-Channel receiver:

  1. Which software version is currently installed on your A/V receiver.
  2. Determine if your A/V receiver falls within a certain serial number range.

If you have any questions or require further assistance, please contact the Sony Customer Support at (239) 768-7547 to speak with a customer service representative.