Article ID : 00012734 / Last Modified : 07/08/2014

The Device Stage window does not appear when connecting the camera to a computer running the Windows 7 operating system.

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The USB connection option in the camera menu must be set to PTP or PTP/MTP to use the Device Stage function of the Windows® 7 operating system .


  • The Device Stage function can be used only if the operating system language is set to English (United States), Japanese, or Chinese (Simplified PRC). Using other languages will not work with this feature.
  • Movies cannot be imported if the USB connection is set to PTP/MTP. When importing movies, set it back to Mass Storage.

NOTE: For model-specific information about how to select the PTP or PTP/MTP option in the menu, consult the operating instructions supplied with the computer.