Article ID : 00013012 / Last Modified : 01/13/2015

One side of the 3D-glasses flickers when trying to watch any 3D programming.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If only one side of the 3D-glasses flashes or flickers when trying to use the 3D feature of the TV, the battery being used may be weak and the 3D-glasses need to be charged or the battery needs to be replaced. For details on the specifications or operating instructions of your 3D-glasses, refer to the manual. Manuals are posted on your model support page.

In most cases the LED indicator on the glasses will flash three times every three seconds to indicate that the battery power is running out. However, if charging or replacing the battery doesn't solve the problem, service may be required.

For all Sony products (EXCEPT VAIO computers): To send your product to a Sony facility to be repaired or to check the status of the a repair, visit our eService web site.

  

For VAIO Computer products: Please call 1-888-4SONYPC (476-6972) for service information for your product. To check the status of your VAIO product repair, have your phone number or Best Buy service number available and call 1-800-433-5778.

  

NOTE: The glasses also may flicker because of ambient lighting in the room .