Article ID : 00013206 / Last Modified : 02/24/2016

The green power indicator is lit but the TV does not turn on.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Follow the steps below if the power indicator is lit on the front panel of the TV but no picture is displayed:

  1. Make sure that the latest system software (firmware) update has been downloaded and installed on the TV.

    NOTES:

    • If the TV is connected to an active high-speed Internet connection, the update can be downloaded from the menu of the TV.
    • If the TV is not connected to an active high-speed Internet connection, download the update using a computer. Downloads are posted on your model support page.
  2. Follow the solution to resolve the issue in which the TV will not turn on or does not have any power.