Article ID : 00013226 / Last Modified : 08/29/2016

Cannot get 5.1 surround sound when watching the Internet TV device.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Only a Blu-ray Disc® movie is playable in 5.1 surround sound right out of the box. However, after downloading the current firmware update from the Internet, the HDMI® input on the Internet TV device allows 5.1 pass-through from other HDMI-connected products - providing the audio source is encoded in 5.1 surround sound.

NOTE: The Internet TV device should automatically download and install the firmware update during setup operation. If it does not, follow the steps below.

  1. Using the Internet TV remote control, go to Settings .
  2. Select About.
  3. Select System Update.