Article ID : 00013268 / Last Modified : 08/16/2015

None of the remote codes to control a cable or satellite set-top box are working.

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The remote codes to control a cable or satellite set-top box may not work under any of the following circumstances:

  • The infrared (IR) blaster cable is not connected securely to the Internet TV device.
  • The IR blaster is not positioned properly in front of the set-top box.
  • The set-top box is controlled using radio frequency (RF), instead of IR.

Follow the steps below to troubleshoot this issue.

  1. Make sure the IR blaster is securely connected to the Internet TV device.
  2. Make sure the transmitter on the IR blaster is positioned in front of the IR sensor of the set-top box.

    IMPORTANT: If you cannot see where the IR sensor is located on your set-top box, refer to the set-top box instruction manual or contact the set-top box manufacturer for information.

  3. Retry the different remote codes on the Internet TV available for your set-top box.

    NOTE: If you find a code that works, no further troubleshooting is required.

  4. If the set-top box still cannot be controlled, go to another room with the original set-top box remote control and try changing the channel.

    NOTE: If the channel on the set-top box changes, then the set-top box is controlled by using a RF signal. In this case refer to the set-top box instruction manual or contact the set-top box manufacturer to determine if it has a setting so it can be set to use IR instead. If the set-top box does not have an IR setting, it cannot be controlled by the IR blaster of the Internet TV.