There are many factors that can cause the images taken with a camera to appear this way. Depending on what images you are watching, the issue could be caused by either the TV or the camera. You may be able to playback the images properly by changing the image aspect ratio setting of the camera for use with the same or correct type of TV .
IMPORTANT: If model-specific information is required to complete any of the steps in this solution, refer to the operating instructions supplied with the product. Manuals are posted on your model support page.
- STANDARD TV: If you have a standard TV with a 4:3 aspect ratio, and you recorded an image in a wide-screen, 16:9 aspect ratio, the width of the image may be longer than the width of your 4:3 TV, and to fit the entire picture and maintain the proper dimensions, the size of the picture is reduced. Black bars are seen at the top and bottom of the screen.
- HD TV: If you have an HD TV with a 16:9 aspect ratio and the displayed image was taken using a camera set to standard 4:3 setting, to fit the entire picture of an image larger than the wide aspect ratio of a HD TV screen and maintain proper dimensions, the size of the image is reduced, which results in black bars being seen at the sides of the screen.
- If all four sides of the picture have black bars, this may be what is known as the windowbox effect .
- There may be instances wherein the camera has the feature to be able to display the recorded images across the entire TV screen. However, this may cause a slight trimming of the top, bottom, right and left edges of the images when played back on a TV that is not compatible with full pixel display. Check the TV settings to find out if the TV has an option to change the Display Area or Display Setting to full pixel display.
- If necessary, refer to the instruction manual or contact the manufacturer of your camera or TV for additional assistance.