Article ID : 00013326 / Last Modified : 11/06/2018

An Error Message Appears if I Stream the Same Video on Another Device

Error: Your Hulu subscription allows you to watch one video at a time. To continue watching here, please close any Hulu videos you may be watching on other devices.

Applicable Products and Categories of This Article

Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

What Causes the Error?

Note: Not all devices are compatible with Hulu® subscription service. To check if your device has this capability, check the specifications. Manuals are posted on your model support page.

This error isn't a malfunction of the device. Only one video can be streamed at a time as part of the Hulu subscription service. If another device streams the same video through the same account, the error will appear.

Solution

Make sure that you don't watch the same movie with the same account logged in on your devices.

Related Info

The Hulu Help website addresses common concerns and issues with the Hulu app.