Article ID : 00013676 / Last Modified : 03/29/2019

Unable to view a 3D program, movie or game using the 3D projector.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

The inability to view content in 3D can be due to an issue with the installation, improper synchronization of the glasses, or a problem with the 3D source. This solution is designed to assist with each of these factors in order to attain 3D viewing.

3D Sync Transmitter set up

  1. Turn off the projector and make sure that the 3D sync cable is securely connected to the 3D SYNC input on the projector.
    3D sync cable
  2. Set the 3D Sync Transmitter in front of the display screen and make sure that there are no obstacles between the 3D Sync Transmitter and the 3D glasses.
  3. Turn on the projector and confirm that the 3D options are accessible from the menu.

    NOTE: The 3D Menu option should be selectable. If it is not, the transmitter may not be securely connected, or the projector is not receiving a 3D signal.

  4. Adjust the appropriate angle of the 3D Sync Transmitter based on the installation.

    NOTE: If connected correctly, the LED of 3D Sync Transmitter can be seen with a digital camera or camera phone. (3D content must be playing.)


3D glasses

  1. Make sure that the insulating sheet that is shipped on the glasses is removed before using the product for the first time. Image
  2. Make sure that there is nothing in between the glasses and the 3D Transmitter.

  3. Make sure that the 3D glasses are powered on.


    • The LED in the glasses will flash every three seconds.
    • If LED flashes three times every three seconds, the battery capacity is low and should be replaced or charged.
  4. Make sure that the distance between the 3D glasses and the screen is not too far for the 3D glasses to display the images properly.

Content / Source issues:

  1. Make sure that the 3D source device (Blu-ray Disc® player, PS3 console, cable box or satellite receiver, etc.,) is connected to the projector using a High-Speed HDMI® cable. Using any other type of HDMI cable may prevent the 3D signal from being sent to the projector.
  2. Verify that the resolution of the source device is set to output is either 720p or 1080i.
  3. The 3D display mode is automatically selected when a 3D signal is detected by the projector. The message below will appear on the lower right corner of the screen. If you are not seeing this message, then make sure your source material is 3D. Image
  4. If you are seeing two near-identical pictures, the 3D Format on the projector will need to be set to either Over-Under or Side-by-Side depending on how the dual image is appearing on the screen.