The following are common reasons why the Activate Enhanced Features icon will not appear in the menu:
- The device has to be connected to an active high-speed Internet connection before the Activate Enhanced Feature icon will appear in the menu.
- Certain models need to have the latest system software update downloaded and installed for the option to appear on the menu.
NOTE: Once the device is connected to the Internet, updates can be downloaded from the Setup menu.
- If the Activate Enhanced Feature icon is lost during an Internet outage, select the Refresh Internet option from the menu.
- For some models, the Activate Enhanced Feature will not appear until the User Agreement is accepted after selecting the Internet Video option under the Network section of the menu.
Troubleshooting and additional information:
Click on the appropriate link below for steps on how to locate the registration code when registering your device on the Sony Essentials website and for additional information based on the issue you are experiencing.
- Select this link if the images below match with the Home page or Menu screen of your TV .
- Select this link if the image below matches with the Home page or Menu screen of your TV .
- Select this link if the images below match with the Home page or Menu screen of your Android™ TV .
The registration code for the Sony Essentials website does not appear in the menu.
NOTE: The article above only applies to the following models:
Blu-ray Disc® player
Home Theater System
BDPBX37 BDVE280 KDL32EX700 BDPBX57 BDVE370 KDL40EX700 BDPN460 BDVE470 KDL40HX800 BDPS270 BDVE570 KDL40NX700 BDPS370 BDVE580 KDL40NX705 BDPS380 BDVE770W KDL40W5100 BDPS470 BDVE780W KDL40XBR9 BDPS480 BDVE870 KDL40Z5100 BDPS570 BDVE970W KDL46EX700 BDPS580 BDVF7 KDL46HX800 BDPS770 BDVHZ970W KDL46NX700 BDPS780 BDVN890W KDL46NX705 BDVN990W KDL46NX800 BDVT11 KDL46W5100 BDVT37 KDL46W5150 BDVT57 KDL46XBR10 KDL46XBR9 KDL46Z5100 KDL52EX700 KDL52EX701 KDL52NX800 KDL52NX807 KDL52W5100 KDL52W5150 KDL52XBR10 KDL52XBR9 KDL52Z5100 KDL55HX701 KDL55HX800 KDL60EX700 KDL60EX701 KDL60NX800 KDL60NX801 KDL65W5100 XBR46HX909 XBR52HX909 XBR52LX900 XBR60LX900
- Error: Registration Code is invalid. is displayed when attempting to register the Internet video device at Sony Essentials website.