Article ID : 00013970 / Last Modified : 08/16/2015

The Blu-ray Disc (BD) player cannot obtain the registration code when connecting to a wireless router.

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Some routers have both a guest account and a normal account. The registration code cannot be obtained if connecting with a guest account; guest accounts typically have limited functionality. Use your regular account when connecting the Blu-ray Disc™ (BD) player to a wireless router.


  • Refer to the instruction manual of your router if you require specific information about your wireless router and network setup.
  • This solution only applies to BD players that support wireless connectivity.