Article ID : 00014022 / Last Modified : 08/16/2015

Unable to turn on subtitles or Closed Caption features when the TV is connected to a USB device.

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When playing movies or programs from an external media device, such as a hard drive (HDD), a flash drive or other supported USB devices, the subtitle or closed caption (CC) feature cannot be used. The CC or subtitle information must be superimposed on the movie itself during the recording process.

NOTE: Selecting Second Audio Program (SAP) or other languages is also not supported.