Article ID : 00014514 / Last Modified : 03/29/2019

An error occurs when I try to update the receiver software.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

If an error message appears in the display for the Audio/Video (A/V) receiver when trying to update the Setup Manager application software, follow these steps in order to resolve this issue.

  1. Press and hold down the POWER button Power Buttonon the A/V receiver until the green LED indicator light flashes.
  2. Restart the Setup Manager application software.
  3. Change the UPDATE(PC) setting to PERMIT in the menu of your A/V receiver by doing these steps:
    1. Using the supplied remote control, press the MENU button.
    2. Press the up or down arrow repeatedly to select SYSTEM SETTINGS, then press +.
    3. Press the up or down arrow repeatedly to select UPDATE(PC), then press +.
    4. Press the up or down arrow to select PERMIT, then press +.
    5. Press the RETURN/EXIT button to exit this menu.
  4. Download the update on the same computer that you installed the Setup Manager application software.

    NOTE: Downloads are posted on your model support page.

  5. Click System in the Setup Manager window reflected on the computer screen, then click Browse....
  6. Specify the path of the update program, then click Start Update.
    • The A/V receiver will start updating.
    • The MULTI CHANNEL DECODING lamp on the front of the A/V receiver will flash while the update is running.
    • Once the update is complete, the A/V receiver will automatically restart.


    • Do not turn the A/V receiver off or disconnect the network cable during the software update or a malfunction may occur.
    • It may take up to 50 minutes for the software update to complete.