Article ID : 00014924 / Last Modified : 05/27/2015

The car stereo will not play a compatible Apple iPod portable player.

Applicable Products and Categories of This Article

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

If you have verified that the iPod® portable player is on the compatibility list for this model of car stereo but the car stereo is not able to play the iPod player, the iPod player may not be properly connected to the car stereo. To resolve this issue, disconnect and then reconnect the iPod portable player to the car stereo.

NOTE: To view the list of Apple® devices that are compatible with your car stereo, refer to the Compatibility chart that is available in the eSupport website.