Article ID : 00014930 / Last Modified : 05/21/2015

An external hard drive device is not detected when connected to the player using a USB cable.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check Applicable Products and Categories for details.

The following are the requirements and limitations when using an external hard drive device (HDD):

  • The HDD must be formatted using the FAT32 file system.

    NOTE: Support is not guaranteed on a drive that has been partitioned and contains one FAT32 section and a section with a different file system.

  • The capacity of the HDD cannot be greater than 300 GB.
  • The HDD must be powered by plugging it into an AC outlet and not the USB connection.

NOTE: For additional information including supported file types, refer to the instruction manual. Manuals are posted on your model support page.