Article ID : 00015126 / Last Modified : 04/12/2017

Thumbnail Pictures Don't Display

Applicable Products and Categories of This Article

Applicable Products

IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Issue

The thumbnail pictures from the digital camera connected to your device don't display on the TV screen.

Cause

When you transfer videos and still images to a computer, the thumbnail pictures may not display if the digital camera is set to either Picture Transfer Protocol (PTP) or Media Transfer Protocol (MTP). Some Blu-ray Disc™ players, Network Media players, A/V receivers and Home Theater systems don't support either of these protocols.

Solution

It's recommended to set the USB Connection setting on the camera to Auto or Mass Storage (MSC) setting, if applicable. A USB card reader that supports the memory card of the camera can also be used.

Note: Refer to your camera's manual for the steps on how to change the USB Connection setting. Manuals are posted on your model support page.