Article ID : 00015228 / Last Modified : 08/24/2015

Strange characters appear on top of the external subtitle when the SUBTITLE button on the remote control is pressed during playback.

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IMPORTANT: This article applies only to specific products and/or operating systems. Check the Applicable Products and Categories section of this article before starting these steps.

Unknown or strange characters are displayed if there is a blank space between the display time and the subtitle data. Delete the blank space to eliminate the strange characters.

NOTE: The file format of some external subtitles can be edited on a computer using a text editor such as Notepad or by using a subtitle editing software.